GDPR Compliance Statement

Last Updated: October 7, 2026

Introduction

Calm-tale is committed to protecting the privacy and personal data of all individuals, including those covered by the European Union's General Data Protection Regulation (GDPR). This statement outlines how we comply with GDPR requirements and your rights under this regulation.

Data Controller

For the purposes of GDPR, the data controller is:

Calm-tale
Level 12, 167 Eagle Street
Brisbane City QLD 4000
Australia
Email: [email protected]

Legal Basis for Processing

We process personal data under the following legal bases:

  • Consent: You have given clear consent for us to process your personal data for specific purposes
  • Contract: Processing is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract
  • Legal Obligation: Processing is necessary for us to comply with the law
  • Legitimate Interests: Processing is necessary for our legitimate interests or the legitimate interests of a third party, unless there is a good reason to protect your personal data which overrides those legitimate interests

Your Rights Under GDPR

Under GDPR, you have the following rights regarding your personal data:

Right to Access

You have the right to request copies of your personal data. We may charge a reasonable fee for additional copies if your request is clearly unfounded or excessive.

Right to Rectification

You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.

Right to Erasure

You have the right to request that we erase your personal data under certain conditions, such as when the data is no longer necessary for the purposes for which it was collected.

Right to Restrict Processing

You have the right to request that we restrict the processing of your personal data under certain conditions.

Right to Object to Processing

You have the right to object to our processing of your personal data under certain conditions.

Right to Data Portability

You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.

Right to Withdraw Consent

Where we rely on consent to process your personal data, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.

How to Exercise Your Rights

To exercise any of your GDPR rights, please contact us at [email protected]. We will respond to your request within one month of receipt. If your request is complex or you have made multiple requests, we may extend this period by two further months, and we will inform you of any such extension.

Data Protection Principles

We are committed to processing data in accordance with GDPR principles:

  • Lawfulness, Fairness, and Transparency: We process data lawfully, fairly, and in a transparent manner
  • Purpose Limitation: We collect data for specified, explicit, and legitimate purposes
  • Data Minimization: We collect only data that is adequate, relevant, and limited to what is necessary
  • Accuracy: We keep data accurate and up to date
  • Storage Limitation: We keep data in a form that permits identification only as long as necessary
  • Integrity and Confidentiality: We process data in a manner that ensures appropriate security
  • Accountability: We are responsible for and can demonstrate compliance with these principles

Data Security Measures

We implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk, including:

  • Encryption of personal data
  • Regular security assessments and updates
  • Access controls and authentication measures
  • Staff training on data protection
  • Confidentiality agreements with third-party processors

Data Breach Notification

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify the relevant supervisory authority within 72 hours of becoming aware of the breach. If the breach is likely to result in a high risk to your rights and freedoms, we will also notify you directly without undue delay.

International Data Transfers

If we transfer your personal data outside the European Economic Area (EEA), we ensure that appropriate safeguards are in place, such as:

  • Standard contractual clauses approved by the European Commission
  • Transfer to countries with an adequacy decision from the European Commission
  • Other legally recognized transfer mechanisms

Third-Party Processing

Where we use third-party service providers to process personal data on our behalf, we ensure that:

  • They process data only on our documented instructions
  • They are bound by confidentiality obligations
  • They implement appropriate technical and organizational security measures
  • They assist us in responding to data subject requests
  • They notify us of any data breaches

Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. When determining retention periods, we consider:

  • The nature and sensitivity of the data
  • The purposes for which we process the data
  • Legal and regulatory retention requirements
  • The potential risk of harm from unauthorized use or disclosure

Automated Decision-Making

We do not use automated decision-making or profiling that produces legal effects or similarly significantly affects individuals.

Children's Data

Our services are not directed at children under 16 years of age. We do not knowingly process personal data of children without appropriate parental or guardian consent as required by GDPR.

Supervisory Authority

You have the right to lodge a complaint with a supervisory authority if you believe we have processed your personal data in a manner that violates GDPR. While we encourage you to contact us first, you may contact your local data protection authority.

Updates to This Statement

We may update this GDPR compliance statement periodically to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated statement on our website.

Contact Information

For questions or concerns about our GDPR compliance or to exercise your rights, please contact us:

Email: [email protected]
Address: Level 12, 167 Eagle Street, Brisbane City QLD 4000, Australia